White‑Glove Delivery, Servicing, and Ownership Concierge for Custom Cars

Step inside a service experience built for one‑of‑one machines: white‑glove delivery, meticulous servicing, and an ownership concierge that anticipates needs before you ask. From climate‑controlled transport and pristine handovers to predictive maintenance, rare‑parts sourcing, and event logistics, discover how every detail is orchestrated to protect value, heighten joy, and keep your custom car performing beautifully, mile after mile.

Arrival Without a Fingerprint

Your car’s first moment with you should feel ceremonial, unhurried, and perfectly documented. We coordinate climate‑controlled transport, pre‑delivery inspection with paint‑meter readings, and a showroom‑grade detail, then stage a quiet reveal at your door. You receive a complete photographic chain of custody, torque‑verified fasteners, tire heat‑cycle notes, and a walkthrough tailored to your build, ensuring confidence from the first ignition.

Climate‑Controlled Transport, Done Right

Not all enclosed carriers are equal, so we specify lift‑gate loading, soft‑strap points, and real‑time GPS with geo‑fenced alerts. Temperature and humidity are monitored to protect exotic materials and adhesives, while wheel cradles prevent flat‑spotting. You get timestamps, photos, and driver credentials before the engine even arrives within sight.

Doorstep Handover Ritual

On arrival, the car is unwrapped like a museum piece: fender covers, fresh gloves, and lighted inspection mats. We confirm torque specs, fluid levels, battery health, and software versions, then align seating, mirrors, and drive modes. A calm tutorial covers quirks, lifter systems, chargers, and protectants, ending with a polished, quiet first drive.

Proof‑of‑Condition You Can Trust

Every step is captured in a shared archive: paint‑depth maps, underbody photos, tire date codes, alignment printouts, and on‑delivery OBD scans. You receive a concise variance report highlighting any deviations from spec and recommended follow‑ups. This transparent dossier underwrites resale value and gives insurers confidence when coverage limits are exceptionally high.

Servicing That Anticipates, Not Reacts

We schedule around your life, not our bays. Predictive signals from telematics, fluid analysis, and mileage patterns trigger plans before small concerns become costly downtime. OEM and coachbuilder procedures are respected, yet adapted to your specific build. Loaner logistics, covered transport, and discreet timing keep your calendar intact while your car returns sharper than it left.

Predict, Plan, Prevent

We blend oil lab reports, brake wear telemetry, and gearbox temperature trends into a service forecast you can actually read. The system proposes dates, parts, and technician specialties, then our concierge confirms around your commitments. Fewer surprises, fewer shakedown miles, and a documented record that proves care when lenders, buyers, or event scrutineers ask tough questions.

Sourcing the Unsourcable

Prototype trim pieces, hand‑stitched leathers, obscure fasteners, and limited‑run ECUs often sit outside normal channels. We maintain relationships with artisans, breakers, specialist dealers, and manufacturers, mapping lead times and authenticity checks. When parts cannot move quickly, we create contingency plans, temporary repairs, or 3D‑scanned reproductions that respect your car’s originality and future provenance.

Service Where You Are

For routine needs, we dispatch mobile technicians with clean‑room kits, floor protection, and power management, turning a garage bay into a quiet workshop. For deeper procedures, we arrange covered transport and security. Either way, you approve scope and time windows in one message, and progress updates arrive with photos, readings, and sign‑off checklists.

Ownership Concierge That Feels Telepathic

Think of one trusted number that handles life with a custom car: registration renewals, valuation updates, event invitations, shipping arrangements, storage coordination, and elegant add‑ons that suit your taste. We keep a living profile of preferences, routes, and rituals, then craft moments around them. You simply confirm or decline, while the experience feels astonishingly personal and perfectly timed.

Detailing Standards Worthy of Coachbuilt Paint

A flawless finish is built, not bought. Our standards specify deionized water, pH‑neutral chemistry, pre‑wash foam, and contact only with plush mitts and dedicated buckets. We measure paint, film, and gloss; note sensitive edges; and protect badges, vents, and matte sections. Interior materials receive manufacturer‑validated products and techniques, preserving originality while elevating feel, scent, and long‑term resilience.

Wash Protocols That Prevent Swirls

Two‑bucket methods, guarded grit traps, gentle pressure, and straight‑line motions protect soft clears and hand‑laid finishes. Microfiber is graded by task and GSM, inspected under raking light, and retired quickly. Drying uses filtered air and calibrated towels. The outcome is clarity under sun, studio LEDs, and harsh garage fluorescents alike.

Protection That Works With Design

Edges are wrapped invisibly, sensor windows remain functional, and vents breathe as intended. Ceramic systems are matched to paint chemistry and driving environment, not marketing gloss. We log cure times, ambient conditions, and warranty details, then schedule gentle inspections. The finish keeps its deep tone without turning maintenance into a weekend job.

Cockpit Care by Material

Aniline leather needs nourishment without clogging pores, while Alcantara demands careful lifing, not aggressive scrubbing. Carbon trim prefers non‑silicone cleaners, and touchscreens require lint‑free technique. We map your cabin by substrate and create routines that keep patina authentic, touchpoints flawless, and driving spaces smelling quietly confident rather than chemical.

Global Movements, Local Moments

Whether you’re relocating, chasing alpine passes, or attending a concours, we manage cross‑border movement as carefully as we manage your driveway. Carnet ATA paperwork, customs brokers, compliance for lighting or emissions, and bonded storage are lined up early. Local permits, route intelligence, and hotel access plans transform arrivals into calm, delightful moments rather than chaotic scrambles at unfamiliar gates.

Paperwork That Travels Faster

We partner with brokers who understand collector timelines, avoiding impounds and costly delays. VIN translations, temporary registrations, and duty strategies are prepared with clear options. You see timelines and costs up front, with no last‑minute surprises at ports. The car glides from container or carrier to secured staging without drama.

Regional Readiness

Winter tires, beam patterns, toll transponders, low‑emission stickers, and spare fluid kits differ by region. We stage what’s needed ahead of your arrival, including chargers, adapters, and emergency numbers. If regulations tighten unexpectedly, alternates are proposed instantly. You enjoy the drive, not bureaucratic scavenger hunts in a language you barely speak.

Community, Transparency, and Trust

Excellence feels better when it’s visible. Every assignment includes a private portal with live trackers, technician notes, parts invoices, and before‑after galleries. You can comment, approve, or ask for adjustments in real time. We host small, respectful gatherings where owners swap insights, routes, and suppliers, building a circle that quietly raises standards for everyone.

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